Axis Bank netbanking vs SBI netbanking: Head to Head Comparison

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I’ve been using Axis bank netbanking for over 6 years now and is a great fan of this awesome service. It allows us to do things for which we previously had to go bank and stand in tiring queues. From transferring money to bill payment, and recharging mobiles to making online purchases, internet banking is our friend everywhere.

In India, all nationalized and private banks provide this facility free of cost. They all provide similar services yet some are marginally better than others when factors like transaction success rate, ease of use, website up-time, customer support etc are taken into consideration.

sbi netbanking and axis bank netbanking comparison

Today, we’ll analyze every big and metrics to find out which, out of Axis internet banking and State Bank of India online banking is better.

Ease of availing the facility

For both, online banking service can obtained at the time of account opening or afterwards by explicitly applying. One minor point in favor of SBI could be the fact that its account can be achieved at NIL balance while Axis Bank account needs a minimum initial balance of Rs 10,000.

Final Vedict: Equal.

First time use

In SBI, all customer information including phone number, email and other information are already added to his netbanking account. User can start transaction as soon as account is activated. On the other hand, Axis bank netbanking customers have to register phone number with netSecure and then set few security questions apart from setting transaction password.

SBI users have freedom to set their desired username which is absent in Axis bank, where username is the 9-digit long customer id which can be difficult to remember for many.

Both provide FaQs and how to videos for help.

Final Verdit: SBI netbanking Wins.

Interface and Ease of Use

In terms of design, axis bank internet banking portal is attractive being colorful and more browser friendly. It looks great on small screens of desktop while SBI internet banking is best viewed in bigger resolution screens like 1080 X 780 or more. Font size is bigger in SBI so its more readable. In terms of ease of use, Axis bank has the upper hand as all useful options are clearly indicated and much easier to reach. In SBI, things are comparatively more complex and some useful functions are located quite deep which may sometimes difficult to find.

For transferring money to account of other banks, its a long 6-step process in SBI compared to just 4 steps of Axis bank. Also, interface for getting account statement is simpler in Axis bank than SBI. I’ve been using SBI netbanking for a long time yet sometimes get confused while working.

Final Verdict: Axis Bank Online Banking Wins.

Website Performance & Transaction Success Rate

SBI netbanking site has the highest uptime and more than 90% transaction success rate which is best among all internet banking portals in India. For Axis Bank, its somewhere close to 75 which is even lower than ICICI. So for doing Tatkal reservation where time is important, paying using SBI online banking is a better choice.

Final Verdict: SBI Wins.

Transaction Duration/Delay

In both, it takes some 4-6 hours in transferring money from SBI and Axis Bank to non-SBI and non-Axis bank accounts respectively, and if transaction is made after 8PM its scheduled for next day.

Transfer to accounts of the same bank is immediate and irrespective of time in both SBI and Axis internet banking.

Final Verdict: Equal.

Payment Surcharges

Surcharges for NEFT is more in Axis bank but it’s a marginal difference. In SBI its, Rs 2.50 while it’s close to Rs 2.75 in case of Axis Bank. Transfer within same bank is free in both.

Final Verdict: Equal.

Features

Both provide basic services like option for funds transfer, online purchases and bill payment. Axis bank includes only the most useful options while SBI has lot more additional features like option for connecting to DMAT account, sending e-cards, online payment of taxes, blocking of ATM, adding credit card beneficiary and more.

One useful feature exclusive to Axis bank netbanking is mobile and DTH recharge directly from the portal which is non-existent in SBI.

Final Verdict: SBI Wins.

DEMAT & Trading Facility

Both banks allow users to do trading operations from their online banking account. Once its activated from the bank, the market is open for users to buy, sell and make profits online from home.

Final Verdict: Equal.

Customer Support

Based on my personal experience, Axis bank’s customer care for online banking is pretty good. Users can contact support by sending messages right from the portal. More often than not, the response is quick and satisfactory. SBI is pretty poor in this regard and for most things they say ‘Please contact the bank’ while Axis Bank guys solved most queries within 2-3 mail exchanges.

Final Verdict: Axis Bank Wins

Security

In terms of security, there isn’t much difference between the SBI and Axis internet banking. Such sites are pretty secure with HTTPS. They all have login password, transaction/profile password and SMS verification. One slight chink in Axis bank netbanking is that usernames can easily be detected as it’s same as the customer id of user. So if password is detected or is set something loose then account can be compromised on attack. In SBI internet banking, both username and password could be set anything by user which makes it more secure. But Axis bank does asks security questions whenever login is done from a different geographical location which adds another layer of security.

Final Verdict: Equal.

Which one to choose?

Like all comparisons, here too we’ve seen positives and negatives of both. On marginal call its State Bank of India online banking facility that has piped above the Axis bank netbanking as it provides user complete control over the account and performance is pretty smooth. Though working on SBI netbanking panel is little tough compared to Axis Bank but that’s understandable for such a feature rich service, and most importantly all this is available not only for someone who has Rs 10,000 in pocket but also for an individual who has little.

Axis bank is good but lacks features, performance and transaction success rate.

The audience

SBI internet banking is best for guys who want to do more than just sending money and making online purchases. It’s for those who want to try out different things and want high rate of successful transactions.

Axis bank netbanking is good for those who want easy-to-work interface and are happy to just do mobile and DTH recharges and occasional funds transfer. It doesn’t provide that great control over the account like SBI online banking.

Personally I like using SBI internet banking for most activities, but for things like mobile, DTH recharges and credit card bill payment I prefer Axis bank.

Do tell us in comments which one you think is better, or if you consider ICICI internet banking, PNB netbanking or any other online banking service better than these two, feel from to convey us through comments.

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